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MSP Partnership Scorecard
Evaluate your managed service provider relationship across six critical dimensions
How to Score
For each statement, select a score from 1 to 5. At the end of each section, the average is calculated automatically.
5 Strongly agree
4 Mostly agree
3 Mixed or inconsistent
2 Mostly disagree
1 Strongly disagree
Overall Relationship Health
Your aggregate score across all sections
0
Questions Answered
25
Total Questions
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Overall Average
✓ Aligned Partner
Score: 4.0 – 5.0
You have a strong, outcome-focused relationship. Protect it.
- Agree clear 12-month goals and roadmap
- Address any single category below 3.5 as a joint improvement plan
⚠ At Risk
Score: 3.0 – 3.9
You are getting some value, but there are structural gaps.
- Identify the two lowest scoring sections
- Set specific, time-bound expectations with your MSP
- Consider a neutral third-party assessment
✕ Toxic or Misaligned
Score: Below 3.0
Risk is accumulating faster than value.
- Start a structured market check with clear criteria
- Begin documenting your environment and access
- Explore a controlled transition plan
